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ReturnZap Internal Documentation

Welcome to the ReturnZap internal documentation site. This is the central knowledge base for all ReturnZap staff.

How This Site Is Organized

This documentation follows the Diataxis framework, organized into four sections:

  • Tutorials


    Step-by-step lessons for new staff. Start here if you're in your first week.

    Get started

  • How-to Guides


    Practical instructions for completing specific tasks. Assumes you know the basics.

    Find a guide

  • Reference


    Technical descriptions of the system — states, configurations, integrations.

    Browse reference

  • Explanation


    Background context and design decisions. Understand why things work the way they do.

    Read explanations